Shipping policy

Shipping Policy

Processing Time: Orders are typically processed within 1–2 business days after payment is confirmed.

Estimated Delivery: Orders generally arrive within 5–10 business days after processing. Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances.

International Shipping: Sleepr Pro™ offers international shipping to customers in many countries. International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Tracking: Once your order ships, tracking information will be provided when available. Tracking updates may take some time to appear after the package enters the carrier's system.

Delays: Delivery may occasionally take longer than the estimated timeframe due to customs processing, holidays, weather, carrier delays, high order volumes, or circumstances outside our control.

Incorrect Addresses: Customers are responsible for providing accurate shipping information at checkout. If an order is returned or cannot be delivered because of incorrect information provided by the customer, additional shipping charges may apply.

Lost or Damaged Packages: If your package appears to be lost or arrives damaged, please contact us through our contact page as soon as possible so we can review the situation and assist with the next steps.